Bilingual Housing Advocate (Homelessness Prevention Systems)

by HR on July 21, 2020 No comments
Posted 2 weeks ago

Position Title: Housing Advocate – Homelessness Prevention Systems

Department: Housing

Accountable to: Housing Programs Manager – Homelessness Prevention Systems

Pay rate: $22.50 pay per hour

Schedule: Monday – Friday; 8:30AM – 5:00PM


Accountability Framework:

Responsible for being in compliance with corporate policies and procedures and recommends improvements/changes to existing corporate policies to supervisor. Follows operational procedures within area of work, and provides feedback on same to supervisor. Receives support and supervision to ensure achievement of work in area of responsibility.


Purpose of Position:

The Housing Advocate provides case management, crisis counseling, safety planning, community referrals, building life skills, education/employment plans, and financial literacy, and domestic violence, sexual assault and human trafficking education to individuals and families residing in the YWCA Silicon Valley’s community-based housing programs. To encourage survivor self-determination, services are delivered through a strengths-based, non-judgmental and trauma informed lens that aligns with the YWCA Silicon Valley’s mission of eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. The Housing Advocate conveys empathy, respect and compassion to survivors when delivering services. The Housing Advocate is a member of a high-performing team and supports all activities related to the coordination of maintaining permanent housing stability , including, tenant-landlord mediation, financial assistance, household budgeting and direct advocacy. The Housing Advocate must not fail in effectively communicating survivor needs to other members of the Housing team and/or any non-compliance of program guidelines. To ensure safety, the Housing Advocate must not fail to respond effectively to safety threats, conflicts and crisis situations.


Integrity & Accountability                                                  Change Leadership

Communication                                                                Conflict Management

Cultural Awareness                                                          Organizational Understanding

Self-Awareness & Emotional Intelligence                         Planning & Organizing

Client-Centered Service                                                   Problem Solving & Analytical Thinking

Flexibility                                                                          Relationship Building

Commitment to Learning                                                  Team Leadership & Management

Attention to Detail                                                             Working Strategically

Team Work                                                                       Initiative & Entrepreneurship


Essential Functions & Responsibilities: Client  Service

  • Manage a caseload of survivors of domestic violence, sexual assault and human trafficking; assess housing and service needs, arrange, coordinate and monitor the delivery of individualized services, develop goal plan to assist them in maintaining permanent.
  • Conduct comprehensive, needs assessments to collect psycho-social, financial, employment, housing, educational, and health information as appropriate to develop a case plan, using strength-based, cultural competent approaches, to assist the survivor in maintaining housing.
  • Monitor and document progress of clients on a minimum monthly basis, determining quality and effectiveness of services.
  • Provide crisis counseling, DV, SA & HT education, safety planning, community referrals to adult survivors of domestic violence and their children both in person and on the phone using a strength-based, client centered, trauma-informed.
  • Effectively advocate for survivors with outside agencies and community organizations, including accompaniment.
  • Manage crisis situations and adhere to safety and program.
  • Familiarity and training in the PR-VISPDAT for eligibility into the HPS program.
  • Provide emergency rental assistance within 72 hours for eligible newly enrolled clients.
  • Assist in facilitating tenant-landlord resolutions and negotiation when.
  • Provide translation and interpretation services for survivors when
  • Transport clients as deemed Transportation requirements should be for obtaining client basic needs.
  • Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant/landlord, referral source, collaborating agencies, debtors and creditors, internal agency partners).


Performance is satisfactory when:

  • Rapport is built during intake, case management session and subsequent

survivor interactions.

  • Survivors’ choices are affirmed, autonomy and confidentiality are respected and experiences


  • Services via phone and in-person to survivors and landlords are conveyed in a manner that is

in alignment with agency values and core competencies.

  • Consistent communication channels, both verbal and written, between several parties (i.e.

landlords, other staff members, volunteers, collaborating agencies, community members) are maintained and documented in a timely manner.

  • Client confidentiality is maintained and in alignment with federal and state legislation as

well as agency policy and survivor’s preference.

  • Demonstrated compliance with safety policies and protocols/procedures to effectively

respond to crisis and safety threats.



  • Maintain timely case management files for all clients according to the agency and grant guidelines, including data tracking in ETO.
  • Ensure that monthly statistical reports and other reports as required by the agency and funder are produced and accurate.
  • Participate in monthly and quarterly case conference meetings; assist service staff in evaluation of clients housing stability and in reducing barriers to service.
  • Collect and report confidential program data, including but not limited to agency reporting and funders’ required data.
  • Re-certify clients for continued financial assistance.
  • Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to maintain housing.
  • Provide information and referral assistance regarding available housing support to domestic violence service agencies and/or community programs.


Performance is satisfactory when:

  • Open and clear communication is present between team members regarding program operations, survivor needs.
  • Direct and non-violent communication is used to convey what you need to work on with the Housing Programs team and what you need to deliver services to survivors.
  • Essential tasks that support the daily operation of the program are effectively completed, and cooperation with the entire team is demonstrated.
  • Demonstrated grant compliance with maintaining accurate and confidential records on a timely basis.


Additional Duties:

  • Advance the mission, vision and values of YWCA Silicon Valley
  • Support the achievement of YWCA Silicon Valley’s strategic plan
  • Nurtures and forms meaningful internal and external working relationships and partnerships
  • Identify and pursue opportunities for professional development
  • Additional duties as assigned by direct supervisor or Sr. Director of Housing & Development


Knowledge, Skills and Abilities Required:

  • Bachelor’s degree in human services or related field or equivalent combination of education and experience in housing
  • Minimum of two years of experience working in social services or with strong knowledge of Santa Clara County community resources
  • Excellent formal and informal written communication
  • Ability to exhibit warmth, empathy and supportiveness to people, especially when they are experiencing a trauma response or hostile
  • Ability to work with culturally and socio-economically diverse
  • Committed to direct, open and non-violent
  • Ability to work with a high-performing team and also independently

Qualifications and Experience:

  • Bilingual, bi-cultural and bi-literate skills in Spanish
  • Prior experience providing case management or advocacy-based counseling highly preferred
  • Motivational Interviewing skills highly preferred

Working Conditions:

  • Work in a confidential, restricted working environment
  • Delivery of service may include overtime to accomplish task at hand
  • Prolonged periods of sitting, bending, kneeling
  • Lifting up to 30 pounds
  • Frequent local travel

Special Conditions of Employment – Employee must have:

  • Certification as a 65-hour trained California State Sexual Assault Counselor (Training will be provided)
  • Valid TB Test
  • Fingerprint and have cleared DOJ background check
  • Valid California driver’s license, 4 years driving experience, reliable transportation and auto insurance


NOTICE: Due to the COVID-19 Shelter-In-Place, the Housing Department team is working remote. This role will be working remotely temporarily until further notice.

TO APPLY: Submit Resume & Cover Letter to with “Bilingual Housing Advocate (Homelessness Prevention Systems)” in subject line. Posting will continue until position is filled.

The YWCA Silicon Valley is an Equal Opportunity Employer.

We may be unable to respond to every individual submission due to a high volume of applicants. Please do not telephone. Applicants who do not follow the application procedure are immediately disqualified.

Apply Online

HRBilingual Housing Advocate (Homelessness Prevention Systems)