Afterhours Crisis Intervention Advocate
Full-Time (32 hours/week), Hourly, Non-Exempt.
Compensation: $20.5 / hour
Location: YWCA Silicon Valley, San Jose, CA 95112
Department: Support Services, Crisis Intervention Program
Join a passionate, dynamic team dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.
For over 100 years, YWCA Silicon Valley has provided programs and services that form a critical continuum of response, healing, and prevention. Our dedication to the people we serve is unparalleled. We have an exciting future, and the team to deliver on that lasting change for the people we serve. To encourage survivor self-determination, services are delivered through a strengths-based, non-judgmental and trauma-informed lens that aligns with our mission. Be a key part of shaping this future as our new Crisis Intervention Advocate in our Crisis Intervention Program. We are seeking a compassionate and reliable individual with a high level of self-awareness and emotional intelligence to provide in-person crisis response to survivors after business hours.
Reporting to the Crisis Intervention Manager, the Crisis Intervention Advocate:
- Provides in-person crisis counseling, safety planning, community referrals and information to individuals and families impacted by domestic violence, sexual assault and human trafficking.
- Often serves as first point-of-contact for the community and completes intakes, assessments, and screenings to other department programs.
- Conveys empathy, respect, and compassion when delivering services. You are a member of a high-performing team who supports all activities related to daily program operations, including but not limited to 24-hour crisis-line response, crisis counseling sessions, intakes and needs assessments. The Crisis Intervention Advocate must not fail in effectively communicating survivor needs and/or any requests by community partners to the team. You must respond effectively to crisis situations and inform survivors and significant others of their options to support them in their unique path.
We are seeking a compassionate, organized, and reliable individual with a high level of self-awareness and emotional intelligence. Essential to this role is a demonstrated ability working with culturally and economically diverse individuals and families and ability to work with those impacted by trauma; a demonstrated ability to function effectively in a fast-paced environment and to respond appropriately to unexpected situations. Candidates must have:
- Excellent interpersonal skills to work independently and as part of a team. You must have an understanding of feminism and a strong commitment to social justice.
- Possess knowledge of and sensitivity to domestic violence and sexual assault issues, trauma, gender equity and client-centered service provision.
- The ability to be present in a changing work environment; the ability to work independently and as a member of a diverse team with flexibility, initiative and a sense of humor; and the ability prioritize effectively and model healthy boundaries with empathy and compassion.
- A Bachelor’s Degree in a social services field or an equivalent combination of education and
- Competency using Microsoft Office (Word, Outlook, Excel, PowerPoint) and experience in confidential data management and record
The ideal candidate is a warm, self-starter deeply committed to providing services from a strengths-based, social justice and anti-oppression framework. Prior advocacy-based counseling and case management experience is a plus.
Work hours are primarily after-hours. Schedule TBD. Delivery of service may include overtime to accomplish task at hand. On-call duties are required. Frequent travel to local hospitals and law enforcement agencies. Work includes lifting up to 30 pounds.
Required: Cleared background check (fingerprinting), valid TB test, valid California driver’s license and auto insurance. Must have completed or be willing to complete a 65-hour California State Domestic Violence and Sexual Assault Counselor certification. (Training will be provided).
TO APPLY: Submit Resume & Cover Letter to firstname.lastname@example.org with “Afterhours Crisis Intervention Advocate” in subject line. Posting will continue until position is filled. The YWCA Silicon Valley is an Equal Opportunity Employer.
We may be unable to respond to every individual submission due to a high volume of applicants. Please do not telephone. Applicants who do not follow the application procedure are immediately disqualified.
|Job Category||San Jose CA|